FAQ

Sizing & Product

How do your garments fit?
Our garments are designed with a performance fit. If you're between sizes or prefer a more relaxed fit, we recommend sizing up. A detailed size guide is available on every product page.

How should I care for my garments?
Wash cold with similar colours. Do not bleach or tumble dry. Air drying is recommended to preserve the fit and performance of the fabric.

Orders

Can I change or cancel my order?
If your order has not yet been dispatched, we'll do our best to make changes. Once an order has been shipped, we're unable to cancel it.

Can I track my order?
Yes. You'll receive a confirmation email with tracking information as soon as your order has been dispatched.

Shipping

How long does shipping take?
Processing typically takes 1–2 business days. Delivery times vary depending on your location and shipping method.

Do you ship internationally?
Yes. International shipping is available to selected countries. Shipping costs and estimated delivery times are calculated at checkout.

Returns

Can I return my order?
Yes. Unworn items may be returned within 30 days of delivery, provided they remain in their original condition with tags attached.

What if I receive a faulty item?
If your order arrives damaged or faulty, please contact us within 7 days of delivery and we'll make it right.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay and other secure payment methods available at checkout.

General

How can I contact Callus?
You can reach us through our Contact page or by emailing support@callus.com